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Organisation Name : C.R. KENNEDY & COMPANY PTY LTD
Head Office Address : 300 Lorimer Street
City : Port Melbourne 3207
State : Victoria
Country : Australia
Phone : (03) 9823 1555
E-mail Contact : sales@crkennedy.com.au
Web site : www.crkennedy.com.au

Shipping and Delivery Policy

Australian delivery addresses
We offer the public free delivery of products Australia wide by Courier. Orders are dispatched within 24 hours if in stock (business days only) and shipping times are estimated at between 3-7 business days depending on your location within Australia.

All parcels will be delivered between 8.30am – 5.30pm to the provided address and will require a signature on receipt. Parcels cannot be left unattended. It is recommended you provide a work address for delivery if no one is home during business hours. If you have missed the delivery first time around, you will be contacted and will have to collect it up from the advised location.

Click & Collect
Upon checkout we may offer the ability to pick up your order from one of our offices once it is ready. This is not available in all cases but options are listed upon check out via the Click & Collect method. Collection times may vary but will be communicated to you during the purchase process

Pricing Policy

Unless otherwise stated, all products are listed on our site in AUD including the Australian GST rate. If GST does not apply to your order this will be shown on checkout. All non-Australian related taxes, duties and Customs charges are the responsibility of and to be paid by the customer.

Refund Policy

Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do. We will cover the cost of freight of returned items where the mistake has been ours. If you require the goods to be returned for refund due to one of the reasons allowed above, you need to contact us to arrange collection.

Privacy Policy

We are dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. We use cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from us only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from us your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology, the industry standard. If you have any questions regarding our security policy, please contact us on sales@crkennedy.com.au

Guarantees

Our goods come with guarantees that cannot be excluded under Australian Consumer law. You are entitled to a refund or replacement for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Regulation 90 (1)(c) and 90 (2)

Online Sale of Restricted Items

You must be over the age of 18 to purchase knives. It is the responsibility of the buyer to ensure that they comply with their own state laws and regulations.

Title and Risk

Property in the products shall not pass to the customer until payment is made in full. The title of goods passes to you upon receiving payment. Risk in products passes to you upon delivery to your nominated delivery address.

Products

(a) Information about products listed on our website is based on material provided by manufacturers and suppliers. Users agree that except as required by law, we cannot be held accountable for any inaccuracies or mistakes resulting from incorrect information supplied by manufacturers or suppliers. Product specifications are subject to change without notice. We will endeavor to advise in advance of any changes to product specifications where possible. (b) Users need to make their own assessment of product information provided to ascertain the suitability of items, before an order is placed. If you are unsure, please contact us for more information. (c) Images on our website are for illustration purposes only. In some cases, actual products may vary. (d) We reserve the right to change or remove any product offer or information from the website without notice. (e) We reserve the right to cancel any orders for products that are no longer available or manufactured. A full refund for cancelled orders will be charged back to the original payment account. We will not be liable for any additional costs borne by the user having to purchase an alternative product.

Limitation of Liability

(a)The Customer agrees to limit any claim it makes concerning any Products to the cost of replacement thereof (b) C R Kennedy shall not be liable for any claim loss or expense arising which is made after 7 seven days from date of delivery (or at all once Products have been unpacked or otherwise used or applied) after which there shall be deemed to have been unqualified acceptance (c) C R Kennedy will not be liable in any way for any contingent consequential direct or indirect special or punitive damage arising in any way & whether due to C R Kennedy's negligence or otherwise & the Customer acknowledges this express limit of liability & agrees to limit any claim accordingly (d) No other term, condition, agreement, warranty, representation or understanding whatsoever whether express or implied in any way extending to or otherwise relating to or binding upon C R Kennedy, other than these Terms, is made or given.

Third Party Websites

Our website may contain links to other websites. This does not imply that we endorse nor support the contents of third-party websites. Users are advised to review the terms & conditions and privacy policies of third-party websites. We cannot guarantee any programs or data available for download on third-party websites. The user agrees that you assume the risk of as a result of visiting third-party websites.

Changes or Updates

Our site policy is subject to change without notice. Any changes or updates will be effective immediately. The continued use of our website will be deemed as the User’s acceptance of our site policies.